COVID-19 Update for Our Valued Patients
COVID-19 ORTHODONTIC FAQ Update 4/6/2020
As of today, the Nevada Dental Board recommends us to see emergency and non-deferrable patients only by 4/30/20.
In order to be responsive and transparent with our patients during this challenging time, our team are prepared for new incoming questions and requests. We will clarify, inform and serve during this time. We will be responsive and transparent with our patients, to keep you updated and to provide consistent, timely communication.
Frequently Asked Questions:
When do you plan to reopen?
Our office is communicating constantly with local, state and federal agencies and following CDC and NDB guidelines to provide emergent and non-deferrable care only through the duration of this nationwide emergency. As of today, the Nevada Dental Board recommends us to see emergency and non-deferrable patients only by 4/30/20. Please monitor your email and text messages from our office and know that we are here to serve you if you or your child is experiencing any dental pain or orthodontic emergency. Our phones team is available Mondays to Thursdays and you will receive updates via email, text message and voicemail, letting you know when we will be able to see you again in one of our clinics for elective care.
Will my or my child’s treatment be prolonged due to not being seen?
You or your child’s case has been carefully reviewed by Dr. Victoria and treatment coordinators so we can evaluate care for all our patients from every angle. For some patients, there is care recommended that should not wait. If you’ve received a phone message or email from one of our doctors or treatment coordinators, please know that they have an important update for you and make time to speak with them at your earliest convenience. If you have not received one of these calls, know that your child’s orthodontic treatment is currently progressing as designed and you will receive a call or text message from one of our clinical specialists to send photos or conduct an evaluation by video or phone.
Will my or my child’s teeth be okay if we have to reschedule again?
Dr. Victoria and treatment coordinators are reviewing every patient who must be rescheduled due to the pandemic crisis. Most of your or your child’s treatment is currently progressing as designed. If not, you will receive a call or text message from one of our team member to send photos or conduct an evaluation by video or phone. We are here for you and you’ll also receive updates via email, text message and voicemail. If anything changes or if you have questions or special requests, please reach out to us at your earliest convenience.
Will my monthly payments still be taken out even if I am not being seen?
Yes. Your financial contract and treatment appointments have never been linked directly in our clinics, unlike in many other offices where you must pay per appointment. Your orthodontic treatment fee is a comprehensive program and covers all of the adjustments, retainers and necessary follow-up care in our office. Many patients pay off their balance before treatment is completed but others prefer the flexibility of lower monthly payments. Your fee will never go up, even though treatment might be extended temporarily during the pandemic. If you have a special request for our financial coordinators, please let me know and I will be happy to connect you with one of our specialists in this area.
What if I finished my Aligners?
We will be happy to mail you additional aligners upon your request. Please call or email (firstname.lastname@example.org) our office for your request. For patients who needs refinement (new scan), we will schedule you accordingly.
What if I or my child has a bracket come off or has a loose appliance?
Loose brackets and appliances can cause pain and undesirable results. We recommend you call the office so our team can determine if you need to come in for emergency visit. In addition, they might ask you to send a few photographs taken of the area of concern. You can email those to our office at email@example.com and Dr. Victoria can address the concerns of broken bracket or appliance at your earliest convenience.
What if my or my child’s braces are ready to come off and I was rescheduled?
Your orthodontic appliances will be reschedule to be removed after 4/30/2020. We promise you that we will celebrate your BIG DAY the day you get your braces off. At the meantime, please take care of your appliances as usual to maintain the desired fabulous superstar smile you have been working so hard for. Should you encounter loose brackets or chain, please call our office immediately to avoid any undesirable side effects.
If my child’s operative dental appointment was rescheduled, will that cause a problem?
Your child’s case has been carefully reviewed by Dr. Victoria and treatment coordinators so we can evaluate care for all our patients from every angle. For some patients, there is care recommended that should not wait. If you’ve received a phone message or email from one of our doctors or treatment coordinators, please know that they have an important update for you and make time to speak with them at your earliest convenience. If you have not received one of these calls, we have not received indication that there is dental pain, swelling or other discomfort. If you are experiencing dental pain or discomfort, you should not wait and should contact our office at your earliest convenience.
Can more elastics be mailed to me or my child?
Absolutely. You can have elastics mailed to your home or you can pick up elastics via touch-free curb-side pickup at any of our office locations. Please be sure to contact us via phone, text or email prior to arriving, so we can give you the most up-to-date office hours for your desired location on the day you wish to pick up more elastics, wax or other home care products.
Should my child continue to wear the elastics or will this over correct?
Please take photos of your front and side views of your teeth when you have your mouth closed (with back teeth touched together). Send the photos to firstname.lastname@example.org so Dr. Victoria can review your progress and give you further recommendation. If needed, she will invite you to schedule a telemedicine call at your convenience.
Update for Our Valued Patients – March 30, 2020
In alignment with Governor Sisolak’s direction as set forth in Directive 003 on 3/27/2020, the Nevada Dental Board supports the postponement of elective dental procedures until at least April 16, 2020 per the mandate given to all essential businesses that they “must adopt COVID-19 risk mitigation measures that reduce the risk of community disease spread” in order to continue operating during the Coronavirus pandemic.
We sincerely apologize for all the patients who were asked to reschedule their non-emergency appointments to a later time due to the mandate from the Board.
All elective procedures (Periodontics & Orthodontics) have been postponed until April 16th or later.
Our Endodontic Department (Root canal specialist, Dr. Vinne Chen) will remain to serve emergency patients with severe pain associated with root canal problems.
If you have a true dental or orthodontic emergency (pain, swelling, gum infection, broken palatal expander/retainers or pokey wire or bracket that truly bothers you) please call our offices.
Our offices remain open and phones are answered Mondays to Thursdays from 9 am – 4 pm and our specialists are ready and available to assist you.
Dental emergency patients will be seen in accordance with existing social-distancing, infection control and temperature screening protocol established for our offices.
New and existing patients with no dental pain are asked to schedule in-office appointments until April 16th or later. If you have questions or special requests, you are invited to call our offices and we will be happy to schedule a tele-health consultation with one of our doctors or team member.
We apologize greatly for any inconvenience this may cause, but the health of our patients, staff, and community is always our top priority. As healthcare workers, we believe we have an obligation to do our part in slowing the incidence of COVID-19. We thank you for being understanding in these difficult times, and we look forward to continuing to provide you with world-class dental care!
Update for Our Valued Patients– March 24, 2020
Following the revised recommendation by Nevada Dental Board, our offices have postponed elective orthodontic procedures and will start seeing regular patients on April 1st.
Please see the tentative office hours for orthodontic patients as it may change day by day depends on the recommendation by the Board:
3/23-3/31: Office sees emergency patients only by appointments
4/1-4/3 (Wednesday-Friday): Offices see new patients and regular adjustment patients. Office hour: 8 am- 3:00 pm
4/6-4/9 ( Monday-Thursday): Office hours: 8am-3 pm
4/10 (Friday): Closed
4/13-4/15 (Monday-Wednesday): Office hours: 8am- 3 pm
4/16 and after(Thursday): Regular business hours 9:30- 5:30 pm resumed
Significance Orthodontics will continue to follow strict sanitizing guidelines of CDC and maintain social distancing by extending each patient’s appointment time throughout the day to ensure a healthy and safe environment for our dearest patients and team members. (Please refer to the updates of 3/11, 3/16, 3/17.)
Update for Our Valued Patients – March 17
Following recommendations from the American Dental Association, our offices have postponed elective procedures for the next three weeks in response to the spread of the coronavirus disease, COVID-19, across the country.
Concentrating on emergency dental care will allow us to care for our emergency patients and alleviate the burden that dental emergencies would place on hospital emergency departments.
We will continue to follow the direction of The U.S. Centers for Disease Control and Department of Homeland Security, which have categorized healthcare as a critical infrastructure industry, in addition to the food supply and pharmaceutical industries.
At Significance Orthodontics, we have a special responsibility to maintain our commitment to patients with dental emergencies. You can count on us to be here for you and provide you with frequent updates and recommendations during these unprecedented times.
It’s critical that we all do our part to slow the spread of the coronavirus.
Here’s What We’re Doing Differently:
• All elective procedures have been postponed until April 6th or later.
• If you have a true orthodontic emergency (pain, swelling, infection, broken palatal expander/retainers or pokey wire or bracket that truly bothers you) please call our office at 702-547-9977.
• Our offices remain open and phones are answered from Mondays to Thursdays 9-4 pm, and our specialists are ready and available to assist you.
• Orthodontic emergency patients will be seen in accordance with existing social-distancing, infection control and temperature screening protocol established for our offices.
• New and existing patients with regular adjustment are asked to schedule in-office appointments until April 6th or later. If you have questions or special requests, you are invited to call 702-547-9977 or email us at email@example.com.
Update for Our Valued Patients – March 16, 2020
These recommendations have now been modified as of March 17, 2020
The CDC recommends using “social distancing” whenever possible as an effective way of decreasing the likelihood of transmitting coronavirus. The agency has updated its definition of social distancing to mean “remaining out of congregate settings, avoiding mass gatherings, and maintaining distance (approximately 6 feet or 2 meters) from others when possible.”
With this advice in mind, we are implementing these new steps in our practice:
• We will schedule appointments to minimize possible contact with other patients in the waiting room.
• We are making video conferencing available to some patients who are able to be evaluated via smartphone, tablet or laptop computer equipped with a camera and we are actively reaching out to those patients who qualify for a tele-health visit with one of our doctors.
• We will ask patients to arrive on time for their appointments, rather than too early, since that will minimize the amount of time they spend in our reception area.
• We will advise patients to maintain proper social distancing and if they are more comfortable waiting in their car, we will offer to call or text them when we are ready to seat the patient for the appointment.
• We will screen all patients using an infrared forehead thermometer. Any patient with a temperature of 100 degrees or above will be rescheduled unless emergency dental or orthodontic pain, swelling or infection is present. These dental emergency patients will follow the protocol listed below. These patients will also be advised to call their physician’s office.
• We have removed magazines and paper reading materials from our reception rooms as they are not easy to disinfect.
We appreciate your patience and thank you for your understanding if some of these new steps might cause a scheduling inconvenience or longer wait times that you are accustomed to in one of our clinics. Your safety and comfort remain our top priorities.
If you have questions or special requests, please reach out to us at 702-547-9977.
Update for Our Valued Patients – March 11, 2020
These recommendations have now been modified as of March 17, 2020
Just like you, we are closely monitoring new developments regarding COVID-19 (coronavirus). The health and safety of our patients and employees is of the utmost importance.
We are committed to doing everything we can to maintain a safe and comfortable experience when you visit one of our offices at Significance Orthodontics.
Therefore, we’d like to inform you of the clinical infection control guidelines and universal precautions we’ve always taken in our offices, since opening our doors in 2005. Because we work in the mouth for a living and in very close proximity with our employees, infection control is something we’ve always taken very seriously. We didn’t become the leader in our area by maintaining the status quo; you can count on us to be a dental and orthodontic leader in meeting the challenge of the coronavirus.
What We Are Doing Differently.
We have implemented several new policies and procedures, which follow recommendations from the U.S. Centers for Disease Control and Prevention (CDC). In addition, Significance Dental Specialists have consulted with several leading medical providers in Las Vegas in order to stay up-to-date with these leading regional healthcare facilities and their recommendations and practices for the safety and comfort of all our patients and employees in the region.
We are in constant communication with our employees to reinforce our sanitization safety procedures in both patient-facing and employee-only areas. We are sanitizing high-traffic public areas at an increased frequency.
• All employees are wearing face masks during the challenging time to ensure the full protection of the staff and patients.
• Public touch points, such as door handles, check-in stations and knobs are cleaned multiple times daily.
• Surfaces such as front desk, coffee station counters and reception tables are wiped regularly.
• In addition to our world-class standards of instrument sterilization, disinfection and clinical cleanliness, we are also committed to disinfecting anything regularly affected by the human touch. Door handles, light switches, seating areas, trash cans, coffee makers, credit card processors, telephones and every commonly-touched surface will be disinfected throughout the day.
All our clinics have implemented hand washing and sanitizing procedures to take place multiple times for all employees.
• All employees are instructed each day on correct hand sanitizing procedures.
• Employees are instructed to wash hands minimally 20 seconds before and after eating and before returning to a work area.
• Clinical employees are instructed to wash hands minimally 20 seconds before and after every patient appointment.
• Proper procedures are posted in all employee-only work areas.
All Significance Dental Specialists & Orthodontic employees are prohibited from reporting to work with a respiratory illness that can be transmitted to others.
For patients who feel unwell, we have detailed protocols developed in partnership with the American Dental Association (ADA) and Centers for Disease Control (CDC).
• Orthodontic patients feeling unwell and scheduled for a routine orthodontic adjustment or evaluation, should call our offices to reschedule their appointment to a date at least 14 days from today’s date and when the patient is no longer feeling unwell.
• Orthodontic patients feeling unwell and with a broken appliance or orthodontic wire causing pain, should call our offices to arrange for either a teledentistry appointment via FaceTime or Skype with one of our specialists or direct seating in a private treatment room, entering through a secondary entrance and bypassing the reception room. The patient will be given a facial mask to be worn while entering and leaving the office. The doctor and clinical dental team will assess the patient using proper universal precautions in a private room with the parent or guardian.
We want you to not only receive exceptional health care but also to enjoy your visit with us. We assure you we will be attentive and vigilant so you can receive safe and comfortable dental and orthodontic treatment in our offices. For future updates on what we’re doing in health safety, please call our office at 702-547-9977 or email us at significanceorthodontics.com
Victoria Chen, DDS, MS
Caddie Mom & Smile Make Over Wiz